The Hardening Journey
Before every shipment, our plants undergo a 48-hour climate adjustment phase to prepare for transit.
Customer care
Shipping &Returns
Ensuring your botanical specimens arrive in pristine condition is our primary mission. We've refined our hardening and transit process to guarantee life at your doorstep.
Transit Logistics
We ship exclusively via carbon-neutral carriers from Monday to Wednesday to ensure no plant spends the weekend in a warehouse.
Eco-Packaging
Our packaging is 100% compostable, including the plant-based "plastic" liners and the soy-ink printed care guides.
Real-time Hydration Tracking
Every premium shipment includes a moisture sensor that alerts our team if temperatures exceed botanical safety thresholds.
Return Policy
30-Day Health Guarantee
If your plant shows signs of distress within 30 days, our horticulturists will help you revive it or offer a replacement.
Hassle-Free Dry Goods
Tools, pots, and accessories can be returned within 14 days if they are in their original, unused packaging.
Non-Returnable Items
Custom soil mixes and "Final Sale" specimens from the rare collection are not eligible for returns.
The Revival Protocol
We believe every plant deserves a chance to thrive. Before initiating a return for a living plant, we require a "Health Assessment" through our digital portal. Our experts will review photos of your plant and provide a customized recovery plan.
Frequently Asked Logistics
Do you ship during winter?
Yes, we use heat packs and insulated foil wrapping for all orders shipped to zones below 40°F.
Can I change my shipping address?
Addresses can be updated within 4 hours of ordering. After that, the hardening process begins and labels are generated.
What if my pot arrives broken?
We will send a replacement immediately. Simply upload a photo of the damaged item to your order portal.